Return & Refund Policy
At Urstadt Swan, we take immense pride in the uncompromising craftsmanship and sculptural integrity of our pieces. If a garment, accessory, or jewelry piece does not perfectly align with your expectations, we offer a straightforward return and refund process.

1. Return Eligibility and Window
We accept returns on eligible items within 14 days of the original delivery date. To be eligible for a full refund, the piece must be:

• Unworn and Unaltered: Items must show no signs of wear, stretching, or use. Leather gloves and outerwear must not show wear creases.

• In Original Condition: All original designer tags must remain attached.

• In Original Packaging: Pieces must be returned in their original Urstadt Swan boxes and dust bags to ensure they are protected during transit.
   

2. Non-Returnable Items
To maintain our exacting quality and hygiene standards, the following items are strictly final sale and cannot be returned:

• Custom, bespoke, or made-to-measure pieces.

• Items explicitly marked as "Final Sale" at the time of purchase.
   

3. How to Initiate a Return
To request a return, please email our client services team at lauren@urstadtswan.com with your order number and the reason for the return.

• Once authorized, we will provide you with a Return Merchandise Authorization (RMA) number and detailed shipping instructions to our New York studio.

• Clients are responsible for return shipping costs. We strongly recommend using a trackable, insured shipping service, as Urstadt Swan is not liable for items lost or damaged in transit.

 

4. Refund Processing
Upon receiving and inspecting your returned item, we will notify you via email regarding the approval of your refund.

• If approved, the refund will be processed immediately, and a credit will automatically be applied to your original method of payment.

• Please allow 5 to 10 business days for the funds to post to your account, depending on your financial institution.

• Original shipping fees are non-refundable.

 

5. Exchanges
Due to the limited and artisanal nature of our collections, we cannot guarantee inventory for direct exchanges. If you require a different size or style, we recommend returning your original item for a refund and placing a new, separate order.

If you receive an item that is defective or damaged upon arrival, please contact us within 48 hours of delivery so we can arrange an immediate replacement or repair.