RETURN & REFUND POLICY

At Urstadt Swan, we take immense pride in the uncompromising construction and sculptural integrity of our pieces. If a garment, accessory, or jewelry piece does not perfectly align with your expectations, we offer a straightforward return and exchange process.

Return Eligibility and Window
We accept returns on eligible items within 14 days of the original delivery date. To be eligible for a full refund, the piece must be:

Unworn and Unaltered: Items must show no signs of wear, stretching, or use. Leather gloves and outerwear must not show wear creases.
In Original Condition: All original designer tags must remain attached.
In Original Packaging: Pieces must be returned in their original Urstadt Swan boxes and dust bags to ensure they are protected during transit.

Non-Returnable Items
To maintain our exacting quality standards, the following items are strictly final sale and cannot be returned:

Custom, commissioned, or made-to-measure pieces.
Items explicitly marked as "Final Sale" at the time of purchase.

How to Initiate a Return
To request a return, please email our client services team at lauren@urstadtswan.com with your order number and the reason for the return.

Once authorized, we will provide you with a Return Merchandise Authorization (RMA) number and detailed shipping instructions to our New York studio.
Clients are responsible for return shipping costs. We strongly recommend using a trackable, insured shipping service, as Urstadt Swan is not liable for items lost or damaged in transit.

Refund Processing
Upon receiving and inspecting your returned item, we will notify you via email regarding the approval of your refund.

If approved, the refund will be processed immediately, and a credit will automatically be applied to your original method of payment.
Please allow 5 to 10 business days for the funds to post to your account, depending on your financial institution.
Original shipping fees are non-refundable.

Exchanges
If you require a different size we will accommodate a direct exchange. Returned items must meet all eligibility conditions—unworn, unaltered, in their original state, and complete with all tags and protective packaging.

Exchange Fulfillment: Contact lauren@urstadtswan.com to initiate the exchange. You will receive an email confirming your exchange with detailed instructions. You will be responsible for shipping the piece to us, and Urstadt Swan covers the complimentary shipping back to you. Once your returned item is received and inspected, please allow up to 10 business days for your replacement piece to be prepared and dispatched.
Damaged Deliveries: If a piece arrives damaged or defective upon delivery, please notify us at lauren@urstadtswan.com within 48 hours to arrange an immediate priority replacement or repair.